Warranty
Warranty
At Kravzr, we are committed to delivering exceptional quality in every piece we create. Our products are crafted with meticulous attention to detail and built to last. We stand behind our workmanship, which is why we offer a comprehensive warranty to give you peace of mind with your purchase.
Warranty Coverage
We provide a two-year warranty from the date you receive your order. This warranty covers defects or issues resulting from the workmanship of our products, ensuring that you receive items that meet our high standards of quality.
What's Covered
- Manufacturing defects in materials or workmanship
- Structural issues that affect the integrity of the product
- Defects that occur under normal use and proper care
What's Not Covered
To maintain the integrity of our warranty program, the following are not covered:
- Lost or Stolen Items: We cannot replace items that have been lost or stolen
- Normal Wear and Tear: Natural aging of materials, including scratches, tarnishing, or fading of metals and gemstones over time
- Improper Care: Damage resulting from exposure to chemicals, water, excessive force, or failure to follow care instructions
- Third-Party Modifications: Any alterations, repairs, or modifications performed by parties other than Kravzr
- Accidental Damage: Damage caused by accidents, misuse, or abuse
Making a Warranty Claim
If you believe your product has a manufacturing defect covered under warranty, please contact our customer service team with your order number, photos of the issue, and a description of the problem. Our team will review your claim and provide guidance on the next steps.
Care Instructions
To ensure your products remain in excellent condition and maintain warranty coverage, please follow the care instructions provided with your order.
For questions about our warranty or product care, our support team is always here to assist you.