Warranty
At Kravzr, we are committed to delivering exceptional quality in every piece we create. Our products are crafted with meticulous attention to detail and built to last. We stand behind our workmanship, which is why we offer a comprehensive warranty to give you peace of mind with your purchase.
Warranty Coverage
We provide a two-year warranty from the date you receive your order. This warranty covers defects or issues resulting from the workmanship of our products, ensuring that you receive items that meet our high standards of quality.
What's Covered
- Manufacturing defects in materials or workmanship
- Structural issues that affect the integrity of the product
- Defects that occur under normal use and proper care
What's Not Covered
The following are generally not covered by our two-year warranty:
- Lost or Stolen Items: Jewelry that has been lost or stolen.
- Normal Wear and Tear: Scratches, surface wear, or gradual changes in appearance resulting from regular use.
- Improper Care: Damage caused by harsh chemicals, abrasive cleaning, excessive force, or use outside the product's stated care and water-resistance guidelines.
- Third-Party Modifications: Damage caused by unauthorized repairs, alterations, or modifications.
- Accidental Damage: Damage resulting from accidents, misuse, or physical impact.
- Everyday Water Exposure
Titanium naturally resists corrosion from moisture and sweat. Normal exposure to water or perspiration, within a product's stated usage guidelines, will not automatically invalidate your warranty.
If a product develops a defect during normal, intended use, we will assess the claim based on the nature of the issue, the product's specifications, and the applicable warranty terms.
This warranty does not limit any rights you may have under applicable consumer protection laws.
Making a Warranty Claim
If you believe your product has a manufacturing defect covered under warranty, please contact our customer service team with your order number, photos of the issue, and a description of the problem. Our team will review your claim and provide guidance on the next steps.
Care Instructions
KRAVZR titanium jewelry is designed for everyday comfort and low-maintenance care.
Titanium is naturally corrosion-resistant, but finishes, clasps, and decorative components may require additional attention.
To help maintain your jewelry:
- Wipe clean and dry after exposure to moisture or sweat.
- Avoid harsh chemicals, abrasive cleaners, and unnecessary impact.
- Follow any product-specific care instructions, especially for coated finishes.
- Store jewelry separately when not in use.
For more detailed guidance, please visit our Product Care Guide.
If you have questions about your jewelry or warranty coverage, contact our customer support team.