FAQs

Frequently Asked Questions

Find answers to the most common questions about Kravzr jewelry, orders, and policies.

Email : hello@kravzr.com

Orders & Shipping

How long does shipping take?

We offer free standard shipping on all orders, which takes 5–8 business days. Please allow up to 3 business days for order processing before your item ships.

Do you ship internationally?

Currently, we ship to select countries. Please check our shipping options at checkout to see if we deliver to your location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package through our trusted carriers, FedEx or UPS.

Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us within 30 minutes of placing your order. After this window, we may not be able to make changes as your order enters fulfillment.

Returns & Exchanges

What is your return policy?

You may return or exchange eligible items within 14 days from the date of receipt. Items must be in original condition with all tags, packaging, and documentation intact.

How do I start a return?

Contact our customer service team with your order number and reason for return. We'll provide you with a return authorization and detailed instructions.

How long does it take to receive my refund?

Once we receive and inspect your returned item, we'll process your refund within 10–15 business days to your original payment method.

Can I exchange an item for a different size or style?

Yes! Contact our customer service team to arrange an exchange. The same 14-day return window and eligibility requirements apply.

Product Care & Quality

How should I care for my jewelry?

To keep your Kravzr jewelry looking beautiful, avoid exposure to chemicals, water, and excessive force. Store pieces in a cool, dry place when not wearing them. Remove jewelry before swimming, showering, or exercising.

Is your jewelry hypoallergenic?

Many of our pieces are crafted with hypoallergenic materials. Please check individual product descriptions for specific material information, or contact us if you have concerns about allergies.

What is your warranty coverage?

We offer a two-year warranty from the date of receipt covering manufacturing defects and workmanship issues. Normal wear and tear, improper care, and third-party modifications are not covered.

Will my jewelry tarnish?

Some natural tarnishing may occur over time with certain metals. This is normal wear and tear. Proper care and storage can help minimize tarnishing.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods available at checkout.

Is my payment information secure?

Yes! We use industry-standard encryption and secure payment processing to protect your financial information.

Can I cancel my order?

You can cancel your order within 30 minutes of purchase by logging into your account and going to My Orders. After this window, we cannot guarantee cancellation as your order may already be in fulfillment.

Do you offer gift wrapping?

Please check our product pages or contact customer service for information about gift wrapping options.

About Our Jewelry

Are your products handcrafted?

Yes! At Kravzr, we specialize in premium handcrafted jewelry made with meticulous attention to detail and quality.

Where are your products made?

Our jewelry is carefully crafted by skilled artisans. For specific information about individual pieces, please refer to product descriptions or contact our team.

Do you use real gemstones and precious metals?

Product materials vary by item. Please check individual product descriptions for detailed information about materials, gemstones, and metals used.

Can I request custom or personalized jewelry?

Please contact our customer service team to inquire about customization options and availability.

Account & Support

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, manage returns, and save your preferences for faster checkout.

How do I create an account?

You can create an account during checkout or by clicking the account icon on our website. Use the same email address you used for your order.

How can I contact customer service?

Our customer service team is here to help! You can reach us through the Online Chat on our website (fast and easy!) or via email. We'll respond as quickly as possible.